Fraud Protection

At BrightValue, we are committed to providing a safe, secure, and trustworthy shopping experience. To protect our customers and business from fraudulent activities, we have implemented the following fraud prevention measures.

🔐 Secure Transactions

  • All online payments on BrightValue are processed through secure and encrypted payment gateways.

  • We do not store or have access to your card details, UPI, or banking information.

  • Your personal data is handled in accordance with our Privacy Policy.

🛡️ Fraud Prevention Measures

We actively monitor transactions for suspicious activity, including but not limited to:

  • Multiple orders placed using different accounts with the same address

  • Repeated Cash on Delivery (COD) order refusals

  • Mismatched billing and shipping information

  • Unusual purchase patterns or high-value orders

If a transaction is flagged as suspicious, we reserve the right to:

  • Place the order on hold for verification

  • Request additional confirmation from the customer

  • Cancel the order without prior notice

🚫 COD Abuse Policy

To prevent misuse of Cash on Delivery:

  • Customers who repeatedly refuse COD orders may be restricted or blocked from placing future orders.

  • COD may be disabled for certain locations or users based on past delivery history.

📦 Delivery & Claims Verification

  • An unboxing video is mandatory for any damage, missing item, or wrong product claims.

  • Claims without proper video proof will not be accepted.

  • We do not support claims related to courier delays beyond our control.

❌ Account Suspension

BrightValue reserves the right to suspend or terminate accounts involved in:

  • Fake orders or false claims

  • Chargeback abuse

  • Providing incorrect or misleading information

  • Misuse of offers, discounts, or promotions

⚠️ Chargebacks & Disputes

  • In case of a chargeback or payment dispute, we will share all necessary transaction and delivery details with the payment gateway or bank.

  • Customers are encouraged to contact our support team before raising any dispute.

🔮 Product & Belief Disclaimer

Our spiritual and healing products are based on traditional beliefs and personal faith. Individual experiences and results may vary. BrightValue is not responsible for dissatisfaction based on personal expectations or beliefs.

📞 Contact & Support

If you suspect fraud or have questions related to payment safety, please contact us:

📧 support@brightvalue.store
🕒 Monday – Saturday | 10 AM – 6 PM (IST)